Job Details

COMPANY: HealthMark Group is a leading provider of digital health information management solutions for healthcare providers across the country. The company offers a full suite of technology-enabled, compliant, and patient-centric release of information solutions designed to alleviate provider's health information management burdens and improve their patient experience. With our proprietary MedRelease platform, we enable thousands of clinics and hospitals to transform administrative HIM processes into seamless digital encounters. HealthMark leads the industry in transparency, efficiency, and ease of use. HealthMark Group was founded in 2006 with corporate headquarters in Las Colinas, TX, and has been named to the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest-growing companies in the region and the country.

LOCATION: Addison, TX

Hours: 9:00 PM- 6:00 AM

OBJECTIVES:

• Manage a high-performing team covering escalations, emerging issues management, and a wide variety of needs for our clients
• Monitor computers in the office
• Responding on time to service issues and requests
• Reset passwords as needed
• Create and maintain a culture of excellence that inspires the team to do their best work
• Monitor performance to ensure the team is following the procedure correctly and treating customers in a friendly, professional manner
• Track and report outcomes (both positive and negative) on a consistent, proactive basis
• Act as the point of contact for your team and support them in removing roadblocks to resolve complex client issues
• Ensure team is embedded and practiced daily in all activities, including establishing team goals, measuring progress, and sharing results
• Shape the vision of the team by ensuring your team operates in a frictionless environment and enabling them to identify trends and opportunities that drive operational improvements
• Maintain and drive teammate engagement
• Performs other related duties as required

• Working knowledge of HIPAA, 21st Century Cures Act, Information Blocking requirements, etc. (ideal, not required)
• Excellent managerial skills
• Excellent technical skills
• Proven ability to troubleshoot common IT problems
• Strong verbal and written communication skills
• Strong Focus on continuous improvement, KPI development, improving team cohesion and communication, and just generally getting better every day, month, year, etc.