Job Details

Reservations Agent (work from home Idaho) at Alaska Airlines in Boise, Idaho, United States Job Description Company Alaska Airlines The Team From our call centers or their homes, contact center and reservations agents handle everything from urgent travel plan changes to mileage plan award travel. Our agents are out-of-the-box thinkers who engage each guest interaction with kindness. We want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. Role Summary The Reservations Sales Agent (RSA) is responsible for assisting guests with information regarding fares, flight schedules, routings and policies at Alaska Airlines (AS), Horizon Air (QX), Sky West (OO) and our Alliance partners. As a member of the reservations team, this individual contributor role verifies availability of space, confirms reservations and makes appropriate changes to reservations and tickets. This is a work at home, union represented position. Key Duties + Perform a variety of guest service functions via multiple channels including: Answer incoming inquiries and match the features and benefits of Alaska Airlines to the needs of the guest. Answer guests' inquiries regarding all aspects of their travel on Alaska Airlines or on our travel partners. Make new reservations and change existing reservations on scheduled domestic and international flights. Assist guests with technical website and mobile navigation needs. + Handle guests' questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve issues with first interaction resolution. + Operate within a variety of complex computerized systems to assist guests and daily operations. + Proactively create a positive service-oriented environment for guests. Additional Details Candidates must be available for 6 weeks of combined facilitation and on the job training beginning December 12th, 2024. Job-Specific Experience, Education & Skills Required + 2 years of customer service or community service experience. + Exceptional interpersonal skills, including a professional and pleasant phone demeanor, clear, pleasant, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation. + Excellent communication skills (e.g., verbal, written, and listening). + Demonstrated proficienc To view full details and how to apply, please login or create a Job Seeker account