Job Details

Principal Architect - ServiceNow - Remote Available

Base pay range: $138,400.00/yr - $179,900.00/yr

Location: USA Home Office Framingham, MA (770 Cochituate Rd). This position has a starting salary range and may be eligible for incentives as described by the company.

At TJXCompanies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. TJX is a Fortune 100 company and the worlds leading off-price retailer.

What Youll Do

• Define and evolve the enterprise ServiceNow platform architecture and roadmap aligned with business needs.
• Lead the architecture and design of solutions across ServiceNow modules (ITOM, ITBM/PPM, HRSD, CSM, ITAM, GRC, SecOps, Integration Services, Intelligence & AI, ITSM/DevOps, etc.).
• Own platform standards, design patterns, reusable components, and architectural governance.
• Evaluate and drive adoption of new ServiceNow capabilities and releases.
• Provide technical leadership and architectural guidance across ServiceNow projects.
• Lead high-level design, integration patterns, and performance/scalability best practices.
• Partner with ServiceNow developers, product owners, business analysts, and project teams.
• Ensure adherence to platform best practices, security, data model integrity, and upgradeability.
• Translate business requirements into scalable ServiceNow solutions in collaboration with business and IT stakeholders.
• Partner with enterprise architects and other platform architects to ensure ServiceNow is well integrated within the enterprise ecosystem.
• Influence and educate senior leadership on the capabilities and value of ServiceNow.
• Define and enforce architectural governance processes and design review boards.
• Support the definition and optimization of the Platform team operating model.
• Promote DevOps and CI/CD practices to deliver high quality, secure, and resilient solutions.
• Develop reusable frameworks, reference architectures, and design templates.
• Mentor ServiceNow engineers and technical leads; foster a community of practice for ServiceNow teams.
• Stay abreast of new ServiceNow product offerings, trends, and emerging technologies.

What Youll Need

• 10+ years of IT experience with 5+ years of deep experience in ServiceNow platform architecture and solution design.
• Proven track record architecting large-scale, complex ServiceNow implementations across multiple modules.
• Expertise in core ServiceNow components: Service Catalog, Workflow, Flow Designer, Integration Hub, CMDB, Discovery, Performance Analytics, Custom Apps, etc.
• Strong understanding of ITSM, ITOM, CSM, GRC, or other key ServiceNow modules.
• Experience with integration design patterns and technologies (REST, SOAP, JDBC, etc.).
• Strong understanding of enterprise architecture principles, security, and data governance.
• Hands-on development experience (JavaScript, ServiceNow scripting, ServiceNow Studio/App Engine).
• ServiceNow Certified Technical Architect (CTA), ServiceNow Certified System Administrator, Certified Implementation Specialist (CIS).
• Strong leadership, communication, and stakeholder influencing skills.
• Bachelors and/or Masters degree in computer science, Computer Engineering, or related field or equivalent experience.

Preferred Skills

• ServiceNow CAD certification is preferable.
• Experience designing multi-instance or global ServiceNow deployments.
• Exposure to SAFe Agile methodologies and DevOps practices.
• Knowledge of complementary platforms (Workday, Azure/Cloud, etc.).

Benefits

Benefits include associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation/sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms and may change.

Equal Opportunity

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or any status protected by law. Reasonable accommodations are provided for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state/local law.

About TJX

At TJX, youll join a Fortune 100 company and the worlds leading off-price retailer, with opportunities across our Home Offices, Distribution Centers, and Retail StoresTJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx.