Job Details

Overview

JOB SUMMARY: The Client Services Consultant, Microsoft Dynamics 365 Finance & Supply Chain Management (F&SCM), provides functional consulting and application support services for clients in implementation, stabilization, and post go-live environments. This role resolves support requests, supports quarterly enhancements and release activities, configures and tests solutions, develops training materials, and guides clients through business process and system questions within assigned scope. The Client Services Consultant delivers responsive, high-quality client service, works closely with project and support team members, and helps ensure clients realize ongoing value from Dynamics 365 F&SCM.

Responsibilities

ESSENTIAL FUNCTIONS:

Client Support and Ticket Management

• Resolve Dynamics 365 F&SCM support requests with strong quality, timely follow through, and a high level of client satisfaction.
• Manage assigned support tickets by documenting notes, activities, communications, and resolution details in the internal ticketing system.
• Monitor support queues and move issues through the support process efficiently, escalating when appropriate to support faster resolution.
• Support functional setup and troubleshooting across configurations, data, business processes, and general how-to questions within assigned modules.
• Deliver support services included in lifecycle services contracts, including help desk support, issue analysis, status reporting, and recurring advisory support.
• Meet applicable service level expectations and communicate proactively with clients on progress, blockers, and next steps.

Implementation, Configuration, and Enhancements

• Participate as a project team member during new Dynamics 365 F&SCM implementations, providing configuration, testing, and training support and other client-facing delivery activities.
• Assist with onboarding activities that create a smooth transition from implementation to support.
• Deliver scoped enhancement work for existing clients, including requirements gathering, configuration, testing, training, and validation of changes within assigned modules.

Testing, Training, and Client Enablement

• Contribute to release management and regression testing to maintain solution quality and continuity for clients.
• Develop end user training materials and deliver training to clients based on need and contractual requirements.
• Help clients understand system capabilities, process impacts, and recommended approaches for day-to-day use of Dynamics 365 F&SCM.
• Partner with internal team members and clients to validate resolutions, confirm expected outcomes, and support adoption.

Client Relationship and Internal Contribution

• Deliver exceptional client service and build strong working relationships through responsiveness, professionalism, and clear communication.
• Use internal knowledge, team collaboration, community resources, and external forums to support issue resolution and continuous learning.
• Proactively identify opportunities to improve support procedures, tools, and repeatable service delivery practices.
• Support Senior Client Services Consultants and other delivery leaders with various duties.
• Maintain high utilization and contribute to strong client satisfaction outcomes.
• Obtain and maintain relevant Microsoft Dynamics 365 certifications, as applicable.
• Perform other duties as assigned.

Qualifications

QUALIFICATIONS:

• Bachelor's degree in Accounting, Business, Computer Science, or a related field, or equivalent experience.
• Minimum of 3 years of experience with Microsoft Dynamics 365 Finance and Operations, or equivalent combined education and experience.
• Minimum of 3 years of industry, technical, or application consulting experience.
• Demonstrated understanding of business processes, with strong knowledge of finance and accounting workflows preferred.
• Experience supporting clients in implementation and post go-live environments.
• Microsoft Office 365 experience.
• Applicants subject to government security investigations and must meet eligibility requirements related to the clearance process.
• Pass background checks as needed.

WORKING ENVIRONMENT: The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities. Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings. Travel is required and varies around 25%.

REASONABLE ACCOMMODATION: It is Arctic Information Technology, Inc.'s business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

PREFERENCE STATEMENT: Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

PAY TRANSPARENCY STATEMENT: Arctic Information Technology will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor's legal duty to furnish information.

We are an equal opportunity employer and comply with all non-discrimination obligations, including the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics. The EEO is the Law, and the poster is available For questions on the job posting contact (781) ###-####.

If you need assistance or special accommodations during the application process, please contact the appropriate Human Resources Department at ...@doyontechgroup.com.

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