Job Details

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.

As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022!

Job Description:

This role offers an exciting opportunity to support and strengthen the work of the Intake team at Job Duck. In this position, you will assist the current intake specialist by managing key administrative functions, coordinating follow-up calls, and ensuring smooth communication across teams. You will play a central role in gathering client feedback, maintaining accurate records, and supporting referral coordination to keep processes running efficiently. This position is ideal for someone who enjoys structured work, thrives in fast-paced environments, and is comfortable navigating technology with confidence. A proactive, organized, and bilingual professional will excel in this role while contributing meaningfully to the team's daily operations.

• Monthly Compensation Range:1,142 to 1,220 USD

Responsibilities include, but are not limited to:

• Perform accurate and timely data entry

• Gather and record client feedback for internal tracking

• Utilize VOIP software for communication-related tasks

• Support the current intake specialist in daily operational duties

• Collaborate closely with the referral manager

• Maintain updated records within FileVine and Leadducket

• Prepare and report key metrics to leadership

• Conduct follow-up calls with clients as needed

• Ensure efficient document and information flow for the intake process

Requirements:

• 1 year experience working as an Intake Specialist
• Ability to work within the 6 to 15 time zone range
• Strong technology skills and comfort navigating multiple systems
• Experience or confidence working with CRM platforms
• Must be detail-oriented, organized, and comfortable handling data and client interactions

• Software and tools used:
• CRM: FileVine
• VOIP: VXT
• Lead management: Leadducket

Work Schedule: Monday-Friday

Expected call volumes: 6-15 calls daily

Location: Remote

Time Zone: Eastern Standard Time [EST]

Shift: 11:00 AM - 7:00 PM

Work Shift:

Languages:

English, Spanish

Ready to dive in? Apply now and make sure to follow all the instructions!

Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process.

Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.