Job Details

Sales Operations Advisor-Remote

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Sales Operations Advisor-Remote to join our team in Plano, Texas (US-TX), United States (US).

Job Profile Summary

The Sales Operations Advisor supports the SLED business unit by managing operational processes, championing the adoption of sales technologies, and delivering performance analytics that drive revenue growth and operational efficiency. This role serves as a key operational partner to sales leadership by ensuring the integrity of sales data, providing actionable insights into pipeline and performance metrics, and supporting sales teams through process optimization, tools, and operational guidance. The position acts as a bridge between strategy and execution, translating business objectives into operational workflows, reporting frameworks, and performance insights that support the sales organization. The role also serves as a subject matter expert in sales operations processes and analytics within the business unit.

Job Description Key Responsibilities:

• Sales Operations & Process Management
• Support the execution and continuous improvement of sales processes, ensuring alignment with corporate sales methodologies and governance standards.
• Document and maintain sales workflows, operating procedures, and sales playbooks.
• Identify inefficiencies in sales processes and recommend improvements or automation opportunities.
• Assist in implementing operational initiatives that improve sales productivity and effectiveness.
• CRM & Sales Tools Adoption
• Act as the business unit champion for CRM platforms (e.g., Salesforce) and other sales tools.
• Promote adoption and effective use of sales systems and processes within the SLED sales organization.
• Partner with finance, strategy, and business unit leadership to address system enhancements, issues, and user needs.
• Provide guidance to sales teams on best practices for maintaining accurate opportunity and account data.
• Reporting, Analytics & Insights
• Develop reporting and analytics that track key sales metrics including pipeline health, deal progression, conversion rates, and revenue attainment.
• Build dashboards using tools such as Power BI or Salesforce reporting.
• Analyze sales performance trends and provide insights to sales leadership.
• Support executive reporting and monthly and quarterly business reviews.
• Pipeline Management, Forecasting & Governance
• Support pipeline governance and ensure opportunities are accurately tracked and staged within the CRM.
• Monitor pipeline coverage, deal velocity, and forecast accuracy.
• Provide analytical support for forecast reviews and revenue planning activities.
• Deliver insights that improve forecast predictability and sales performance.
• Sales Enablement & Training
• Provide operational support for sales enablement initiatives including onboarding, tool training, and process education.
• Support the rollout of new sales tools, reporting capabilities, and operational processes.
• Develop documentation and training materials to support consistent tool usage and data hygiene.
• Act as a liaison between sales teams and enablement stakeholders to address operational needs.
• Sales Technology Collaboration
• Partner with corporate sales operations, Finance and IT teams responsible for administering sales platforms.
• Provide feedback and recommendations on system improvements based on sales team needs.
• Support evaluation and adoption of new sales productivity tools and analytics capabilities.
• Cross-Functional Collaboration
• Partner with Sales, Marketing, Finance, and Strategy teams to ensure alignment on pipeline visibility, territory planning, and performance tracking.
• Support territory design, account segmentation, and quota planning initiatives.
• Collaborate with finance teams on forecasting and revenue reporting.

Required Experience

• Experience: 3 years in sales operations, revenue operations, or analytical roles.
• Technical Proficiency: Advanced knowledge of CRM software (Salesforce), Excel, and data visualization tools like Power BI and/or Tableau.
• Analytical Skills: Strong ability to analyze data, identify trends, and provide actionable insights.
• Communication: Ability to collaborate across departments and train team members.
• Education: Bachelor's degree in Business Administration, Finance, or a related field.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.