Job Details

A company is looking for a Digital Messaging & Conversational AI Manager.Key ResponsibilitiesOwn and optimize digital messaging platforms across web messaging, SMS, and emerging channelsDevelop and manage messaging knowledgebases and conversation workflowsAnalyze messaging performance and drive optimization through dashboards and reportingRequired Qualifications3+ years of experience with digital messaging or conversational AI platformsExperience building or managing knowledgebases and conversational workflowsStrong analytical skills with experience in creating dashboards and interpreting performance dataPractical experience with GenAI prompt design for customer-facing use casesAbility to lead complex initiatives while collaborating across various teams