Job Details

A company is looking for a Bilingual Account Coordinator to support outreach and account engagement efforts related to past due student loan balances.Key ResponsibilitiesManage a monthly portfolio of assigned accounts with regular inbound and outbound phone outreachGuide conversations with former students and connect them with appropriate government loan servicersMaintain detailed and accurate documentation while progressing accounts through internal systemsQualificationsFluency in both Spanish and EnglishPrior customer service or call center experienceStrong computer literacy with the ability to navigate multiple systemsDemonstrated reliability and consistent work historyAbility to work independently in a remote environment